PROTECTION

Frequently Asked Questions

NOTE: The information provided below is for summary purposes only, and is subject to the Vehicle Service Contract Terms and Conditions that is issued to you. Additional state specific requirements may apply. See Your Terms and Conditions for complete details.

What coverage does the Platinum Protection Plan offer?

Platinum coverage includes most mechanical and electrical components on your vehicle. The Platinum Coverage covers items many other plans do not, including wear and tear and seals and gaskets. See the Schedule of Coverages and Benefits sections of the Terms and Conditions for more details.

What additional customer benefits are available under the Platinum Protection Plan coverage?

The Platinum Protection Plan includes the following additional customer benefits:

1. Towing/Road Service and Lost Key & Lockout

If the vehicle becomes disabled or inoperable during the term of the plan, Towing/Road service is available, up to $150 per occurrence. In the event the keys to the vehicle are lost, broken or locked inside the vehicle during the term of the plan, Lost Key & Lockout service is available, up to $35 for locksmith services.

2. Rental Vehicle Reimbursement

In the event that a Breakdown covered by the contract requires 2 or more labor hours or the vehicle is inoperable and must be kept overnight by the repair facility, you may rent a substitute vehicle from a licensed rental agency. Reimbursement coverage provides for up to $40 per day and a maximum of $280 for each repair visit. The maximum dollar limit allowed for each repair visit will be increased to a maximum of $400 if the covered repairs are delayed because of parts availability issues.

3. Trip Interruption Reimbursement

If your covered vehicle becomes disabled more than 100 miles from your home and the repair facility keeps your vehicle overnight, the Plan will reimburse you for verifiable and receipted expenses you incur for food and accommodations for a maximum 4 days while the vehicle is being repaired up to a maximum of $200/day (total benefits is $800 per occurrence).

Where may customers go to have covered repairs completed?

During the term covered by your Plan, you may have covered repairs completed at any authorized Chevrolet, Buick, GMC, or Cadillac dealership.

Are there time and mileage options for used vehicles under the Protection Plan?

Yes - 24 months or 24,000 miles from the date of purchase, whichever comes first

36 months or 36,000 miles from the date of purchase, whichever comes first

48 months or 48,000 miles from the date of purchase, whichever comes first

If your vehicle’s Original Equipment manufacturer’s warranty has expired, the plan requires a mandatory Waiting Period before coverage takes effect, which starts from the contract purchase date and vehicle’s odometer mileage at contract purchase date. See Registration Page and Terms and Conditions for full coverage details.

What components does the Platinum Protection Plan cover?

The Platinum Protection Plan will pay or reimburse you for approved costs to repair or replace any Breakdown of all items listed below and any other parts, except for the those listed under the Exclusions section of the plan.

  • Engine
  • Transmission/Transaxle
  • Drive Axle
  • Turbocharger/Supercharger
  • Transfer Case
  • Steering
  • Electrical Suspension
  • Enhanced Electrical
  • Brakes
  • Air Conditioner
  • Seals and Gasket Coverage

Components that are not covered are those listed on the Exclusion List.

Does the Enhanced Electrical component coverage include items such as OnStar, CUE, IntelliLink, and MyLink?

Yes, the Platinum Plan includes coverage for those factory-installed components. However, the coverage does not include programming or updates.

How do I find out more about the Plan?

If you have any questions, please contact AMT Warranty Corp. (the Plan Administrator) toll-free at 1-877-265-6708, open Monday-Friday 8:00 AM - 7:00 PM and Saturdays 9:00 AM - 5:00 PM Central Time, or by writing to AMT Warranty Corp. at PO Box 927, Bedford, TX 76095, or email ExtendedProtection@amtrustgroup.com

What should I do if I experience a breakdown?

Observe vehicle warning lights and gauges and take immediate action to prevent further damage. Authorization from the Administrator is required before any repairs are performed.

If the vehicle is functioning, take your vehicle to your nearest Chevrolet, Buick, GMC, Cadillac dealership. The dealership will ensure proper service and will ensure that genuine OEM parts are utilized for repairs. Provide the dealership with your vehicle service contract and/or your contract number and have them call: 1-877-265-6708 to start the claims process.

If your vehicle is disabled, call the Towing/Road Service Number at (855) 237-3824. Provide your contract number or last 8 digits of your VIN, the Producer code: 10951 and your Plan Letter: BH. Please see your Terms and Conditions for more details.

How do I cancel my contract?

You can cancel your contract at any time. If you cancel within the first 60 days and no claim has been filed, you will receive a full refund. If you cancel after 60 days or if a claim has been filed, you will receive a pro-rata refund less claims paid (where permissible) and less any applicable administrative fee. Your Terms and Conditions will provide complete details.

Are there any maintenance requirements?

Yes, you must have your vehicle serviced as recommended by the vehicle’s manufacturer. You must keep copies of all receipts (oil changes, lubrication, etc.) as proof of maintenance may be required when you file a claim.

Can I transfer my contract if I sell my vehicle later?

Yes, your vehicle service contract may be transferrable if you sell or otherwise transfer your vehicle while the coverage is still in force; however, specific documentation must be submitted to the Administrator within 30 days of the change of ownership and a $75 transfer fee will be apply ($40 for Florida residents and not applicable to New Hampshire residents). See your Terms and Conditions for more details.

Is there a deductible for the Plan?

No, there is no deductible for the Benefits (Rental, Towing/Road Service, Trip Interruption, and Lost Key/Lock Out) or for the Coverage.

What credit cards do you accept?

The Administrator accepts Visa, MasterCard, American Express, or Discover.